Refund Policy
Making sure you love your new products is our top priority, so we want to ensure that shopping for your new favourite bears is totally stress free!!
If you have any questions at all, please don’t hesitate to contact us at chloe@sewdemicious.co.uk.
FAULTY OR DAMAGED ITEMS:
Has your products arrived damaged or is something missing? Contact us with a description and photos of the damaged item and we can help fix the issue ASAP! We can provide replacements if a kit or pin is faulty or refund your purchase if a replacement is unavailable.
REFUNDS:
If you are entitled to a refund (which must be confirmed with us at chloe@sewdemicious.co.uk) we will notify you when your return has been received and inspected. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund so there may be a delay.
SHIPPING RETURNS:
To organise a return, please email us at chloe@sewdemicious.co.uk.
In the case of a damaged/incorrect item we will provide a return shipping label and instructions on how to send this back to us. If the item was not damaged/incorrect and you are returning a kit due to change of mind, the return shipping cost will be at your own expense.
If you are returning an item, please ensure you have tracking as we cannot be held responsible for the item until it has been received by us.